Team Leader

Team Leader 

Taskmaster are currently looking to recruit a Team Leader to join the expanding team of our client based in Hartlepool.

Main Duties:

• Daily monitoring and processing of shared mailbox requests.

• Updating and maintaining change control records in trackers.

• Improve scheduling to smooth work volumes and support sites with more efficient working / grouping of tasks.

• Update compliance records as required by the contract.

• Support Operations teams with training and guidance.

• Coordinate ad-hoc requests with the Operations teams.

• Monitor punctuality and fundamental behaviours within the team and escalate any issues to line manager.

•  Provide guidance and knowledge around referrals to the team.

• Supporting internal / client calls when required.

• Keeping up to date records of sickness, lateness, Absences and Appointments within the team, escalating to line manager where required.

• Being First point of contact for sickness, lateness, Absences and Appointments, notifying line manager.

Skills:

• Good literacy skills.

• Process awareness – can follow and implement process.

• Can interact well with various groups and stakeholders.

• Good communication skills.

• People development / mentoring / coaching.

• Prioritisation and delegating of work within the team.

• Problem solving using initiative when dealing with complex queries. 

• Managing workload and prioritisation of tasks.

Hours: Monday -Friday: 06:00–18:00 / 18:00–06:00 rotational shifts. Includes a 1-hour unpaid break.

Pay rate: £13.50ph (an additional £1/hour for evening shifts)

Please apply for more details call: 01733 347333 or email: peterborough@tmrec.com

Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy