Engineer - Located in Cambridge.

Reference: DN3975_1518515812

Sector: Engineering

Job Type: Full Time

Contract Type: Permanent

Branch: Peterborough

Location: Peterborough

Salary: £0 per annum

Posted: 13/02/2018

Engineer - Located in Cambridge.

In various fields including: CCTV, Access, Fire Alarms, Installations, Service, Fire Alarms, Trigger Alarms.

Main purpose of the role:

To carry out installation / remedial/ service/ fault finding of fire and security systems for homes and commercial premises identifying customer needs, services requirements to develop business opportunities for the company. Of equal importance is to maintain a high level of quality, customer satisfaction and meeting company targets.

Key Responsibilities and Deliverables:


  • Use fault finding and diagnostic tools/knowledge to identify faults and repair.
  • Completing minor works, installation & quotations and presenting them to the customer.
  • Work to meet company install/repair targets.
  • Establishing and maintaining effective relationships with new and existing customers and keep them up to date.
  • Identify opportunities for sales lead generation.
  • Achieve fix first time wherever possible and seek guidance or advise from the Head of Engineering prior to leaving site and ensure any outstanding issues are highlighted on the day.
  • Ensure full compliance to security and electrical standards currently NSI Gold, BAFE, NSI Gold fire and CHAS. (and to the standards of our other accreditations) and implementation of all health and safety requirements in works completed.
  • To follow the Health and Safety policy and to take responsibility for your safety and the safety of colleagues, customers and the public at all times.
  • Report hazards to management.
  • Every day ensuring you have your job sheets and relevant equipment / parts to complete the job.
  • To arrive at the office or location of work to be ready to start work by 8.30am.
  • To return faulty equipment on the same day and fully complete the returns form.
  • Ensure you log on & off site using PDA or paper job sheet (where applies) recording correctly times and returning information prior to leaving site.
  • To respect your colleagues, clients and their belongings.
  • Follow "the Rules of the Game" at all times.
  • General administration tasks as required and to follow any reasonable instruction asked of you. E.g. emptying rubbish from the workshop.
  • To only wear the full company uniform and PPE (as appropriate) you have been provided.
  • To ensure that your vehicle is kept in a clean and tidy state and that it is washed at least once a week with any fault reported immediately.

  • Other Responsibilities:


  • Updating customer records.
  • Liaise with office based staff to identify/escalate issues and advise of delay.
  • Positively promote and portray the business and its work at all times.
  • Embrace new opportunities, training and development of self and others.

  • Major Challenges:


  • Effectively meeting targets and working to fix issues first time.
  • Working in a fast moving, ever changing environment whilst adhering to professional standards and complying with all health and safety requirements.
  • Further developing my clients profile.

  • Person Specification:Education and Qualifications:

    Essential:


  • GCSE level Maths and English.
  • Desirable: Certificates in health and safety, ECS/ CSCS card, FIA / BAFE training.
  • Recognised qualification within a technical area i.e. City and Guilds Part 1 or Equivalent.

  • Experience, Knowledge and Skills:

    Essential:


  • Demonstrable experience as an installation/service engineer in the fire and security industry.
  • Experience in the following disciplines/systems: CCTV- Hikvision/ Adpro/ ademco / Fire - Gent / Advanced / Kentec/ Morley/ Apollo / Intruder - Menvier / Galaxy/ Scantromic/ Pyronix/ HKC/ Powermax/ Honeywell ADI products / Access control- Paxton / Came.
  • Other systems and experience will be considered.
  • Appropriate experience in a customer facing environment.
  • Good IT skills including app technologies.

  • Desirable:


  • 5yrs+ experience as an Engineer within the Fire and Security industry.
  • Good knowledge of how fire and security systems are installed.
  • Knowledge of British Standard BS4737 (Intruder) or BS5839 (Fire).

  • Personality, Character Traits and Disposition:


  • Able to work independently and as part of team.
  • Able to build and maintain relationships with customers.
  • Able to effectively prioritise and manage a varied work load.
  • Professional work manner - punctual and polite.
  • Excellent time management skills.
  • Self-motivated and confident in seeking guidance and support.
  • Dedicated to the provision of excellent customer service in both verbal and written communications.
  • Thorough, disciplined and detailed method of work.
  • ambitious with an enthusiastic approach.
  • Flexible and Adaptable.
  • Able to logically problem solve.
  • Able to comply with defined rules and regulations.

  • Miscellaneous:


  • Must have proof of the right to work in the UK.
  • Specific security checks must be successfully completed in order to work within our highly regulated industry.
  • References will be taken up.
  • Must have a full UK driving licence.