Claims Manager

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2019-12-30 11:15:211970-01-01 Taskmaster
Job Type Full Time
Location Peterborough, Cambridgeshire
Area East of England, All Peterborough, Cambridgeshire
Sector Permanent
Salary £30000 - £35000 per annum
Currency GBP
Start Date ASAP
Advertiser remoteapi
Job Ref 52886_1577704508
Job Views 124

Role: Claims Manager

Ref: 52886

Salary: £30,000-£35,000

Location: Peterborough, Cambridgeshire


Here at TM Resourcing we are looking for a Claims Manager with experience in managing insurance claims and dealing with complex issues associated to policy and process. The successful candidate will require a thorough understanding of handling sensitive communications, both verbal and written, gained through previous employment experience. Your skills will ensure that the claims and complaints process is managed effectively and efficiently in order to enhance customer satisfaction and maintain confidence in the clients claims decision-making process.

You will demonstrate excellent organisational skills whilst engaging with other departments, helping to develop and support organisational goals. This is a great opportunity to apply your expertise to influence a growing business and manage key processes within the Company.


  • Manage complex customer claims, complaints and queries
  • Carry out root cause analysis for identified issues and work through to resolution.
  • Influence improvements within internal procedures that help the business function and improve the customer experience.
  • Ensure that client records are maintained with updated information from ongoing communications.
  • Work to deadlines and be able to concurrently process multiple complex issues. Working in a fast-paced customer facing environment.
  • Become familiar with the company products and services and be able to use data analysis techniques to support decisions.
  • Remain current with industry developments and internal/external influences that could impact on performance and process.
  • Gain an understanding of how the role and process interlink with other areas of the Company.


  • Proven experience with managing a claims process.
  • Strong communication skills required over telephone and formal written responses to clients.
  • Experience of working in a fast paced claims environment and capable of building relationships.
  • Ability to organise and prioritise as required in order to meet deadlines.
  • Confidence to make decisions based on experience and knowledge gained through researching each case.
  • Professional approach to represent the client to all customers and external organisations such as associated Service Providers, Underwriters, Ombudsman and Judicial establishments.

What You Can Expect In Return

  • Attractive Salary dependant on experience
  • Access to Pension Scheme
  • Great Annual Leave Benefit
  • Free Worldwide Multi Trip Travel Cover and discounted rate for family members
  • Cash benefits linked to Personal Accident, Life Cover and Critical Illness
  • Employee Rewards Scheme
  • Commitment to Employee Learning and Development
  • Access to Wellbeing Services and Discount Scheme
  • Friendly working environment in Peterborough, convenient location close to the A1

If you have the relevant experience and would like to be considered for this role then please apply via this advert or forward your CV to our engineering specialist Nina at

Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. (Permanent Vacancy)

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