French Speaking IT Analyst

2020-01-28 16:17:062020-02-24 Taskmaster
Job Type Full Time
Location Peterborough, Cambridgeshire
Area East of England, All Peterborough, Cambridgeshire
Sector Industrial
Salary Up to £11 per hour
Currency GBP
Start Date ASAP
Advertiser remoteapi
Job Ref DF28012020_1580228225
Job Views 78
Description

French Speaking IT Analyst

A well-known Technology based company is looking to recruit French Speaking IT Analyst for their growing business within the city. Temp to Perm.

Job Description:

  • Proactively keeping customers informed on incident or request status and progress.
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
  • Adhering to incident management procedures
  • Monitor, progress and resolve incidents whilst ensuring customer satisfaction.
  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
  • Accurately log incidents and ensure all relevant date is captured whilst logging the incident.
  • Provide a point of technical escalation and expertise.
  • Keeping up to date with the current standard procedures.

Knowledge and experience.

  • Good knowledge of IT platforms, equipment and applications.
  • Proven Customer service skills.
  • Educated to GSCE level or equivalent in Maths and English.
  • MS Office (Desirable)
  • Windows Operating Systems (Essential)
  • Citrix (Desirable)
  • Cisco Telephony Systems (Desirable)
  • Hardware troubleshooting of both desktop and server hardware (Desirable)
  • Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable).
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