Inbound Customer Service Advisor

2020-02-03 14:22:412020-03-01 Taskmaster
Job Type Full Time
Location Peterborough, Cambridgeshire
Area East of England, All Peterborough, Cambridgeshire
Sector Commercial
Salary Up to £10 per hour
Currency GBP
Start Date ASAP
Advertiser remoteapi
Job Ref DF03022020_1580739762
Job Views 87
Description

Inbound Customer Service Advisor

A well-known Technology based company is looking to recruit Inbound Customer Service Advisors for their growing business within the City. The position is a Temp to Perm position.

Job Description:

  • Proactively keeping customers informed on incident or request status and progress.
  • Receiving customer queries and complaints over the telephone and passing all details to the correct technical department.
  • Making appropriate amendments where needed
  • Managing and logging any queries raised via telephone and notifying the relevant technical department.
  • Provide a point of technical escalation and expertise.
  • Keeping up to date with the current standard procedures.

Knowledge and experience.

  • Proven Customer service skills.
  • Excellent spoken and written English language
  • Confidence in answering and dealing, successfully with all communications via telephone.
  • Educated to GSCE level or equivalent in Maths and English.

Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy

Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy

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