Night IT Support Analyst


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2020-02-18 11:09:221970-01-01 Taskmaster
Job Type Full Time
Location Peterborough, Cambridgeshire
Area East of England, All Peterborough, Cambridgeshire
Sector Industrial
Salary £11 - £12 per hour
Currency GBP
Start Date ASAP
Advertiser remoteapi
Job Ref DF18022020_1582024161
Job Views 104
Description

NIGHT IT Support Analyst - Peterborough

A well-known Technology based company is looking to recruit a IT Support Analyst for their growing business within the city. Temp to Perm.

Job Description:

  • Proactively keeping customers informed on incident or request status and progress.
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
  • Adhering to incident management procedures
  • Monitor, progress and resolve incidents whilst ensuring customer satisfaction.
  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
  • Accurately log incidents and ensure all relevant date is captured whilst logging the incident.
  • Provide a point of technical escalation and expertise.
  • Keeping up to date with the current standard procedures.

Knowledge and experience.

  • Good knowledge of IT platforms, equipment and applications.
  • Proven Customer service skills.
  • Educated to GSCE level or equivalent in Maths and English.
  • MS Office (Desirable)
  • Windows Operating Systems (Essential)
  • Citrix (Desirable)
  • Cisco Telephony Systems (Desirable)
  • Hardware troubleshooting of both desktop and server hardware (Desirable)
  • Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable).

Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)

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