1st line Analyst (IT) Night Shift

2022-08-04 16:44:192022-09-02 Taskmaster
Job Type Full Time
Location Peterborough
Area East of England, All East of England All Peterborough
Sector Commercial
Salary £12-£14ph
Currency GBP
Start Date
Advertiser remoteapi
Telephone 01733 347333
Job Ref bb0408v6
Job Views 78
Description
1st line Analyst (IT) Night Shift
 
A well-known Technology based company is looking to recruit a 1st line Analyst ( IT) for their growing business within the city.
 
Job Description:
  • Proactively keeping customers informed on incident or request status and progress.
  • Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
  • Adhering to incident management procedures
  • Monitor, progress and resolve incidents whilst ensuring customer satisfaction.
  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
  • Accurately log incidents and ensure all relevant date is captured whilst logging the incident.
  • Provide a point of technical escalation and expertise.
  • Keeping up to date with the current standard procedures.
 
Knowledge and experience.
  • Good knowledge of IT platforms, equipment and applications.
  • Proven Customer service skills.
  • Educated to GSCE level or equivalent in Maths and English.
  • MS Office (Desirable)
  • Windows Operating Systems (Essential)
  • Citrix (Desirable)
  • Cisco Telephony Systems (Desirable)
  • Hardware troubleshooting of both desktop and server hardware (Desirable)
  • Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable).
 
Pay: £12.00-£14.00ph
Hours: Night Shift
 
Please apply  for full details.
 
Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
 
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