Customer Service Representative

2022-08-15 11:00:142022-10-07 Taskmaster
Job Type Full Time
Location Peterborough
Area East of England, All East of England All Peterborough
Sector Commercial
Salary £13.00ph
Currency GBP
Start Date
Advertiser remoteapi
Telephone 01733 347333
Job Ref bb1508v1
Job Views 176
Description
Customer Service Representative
 
A well-known Technology based company is looking to recruit a Customer Service Representative for their growing business within the city.
 
Job Description:
  • Dealing with Customer Queries until completion, this will include but not limited to sales/customer error, lost/damaged items, faulty items, miss-picks.
  • Liaising with Sales and internal Supply Chain to resolve problems.
  • Liaising with manufacturers to organise repairs/engineers for customers.
  • Requesting RMAs with Suppliers / Negotiating with Suppliers to return products.
  • Communicating with couriers to ensure deliveries/collections are made, and raising a claim for lost or damaged items if required.
  • Professional Communication. 
  • Problem Solving.
  • Working to meet required SLA/KPIs.
  • Stock movements.
  • Credits to Customer and from Suppliers.
  • The CS rep will deal with issues/quarries from start until completion. They own their own workload.
 
Knowledge and experience:
  • Excellent ability to multitask.
  • Strong planning and organisation.
  • Excellent problem solving skills and attention to detail.
  • Working in a busy/ high volume environment is essential.
  • Call and email handling.
  • IT background preferable but not a necessity.
  • Proven Customer service skills. 
  • Good knowledge of IT platforms, equipment and applications is desirable.
 
Pay: £13.00ph
Hours: Night shift, 4 on 4 off, 8pm-8am
 
Please apply for full details.
 
Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
 
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