News

Job Title:

Ops Director - branches

Location:

The nearest branch to your home location will be designated as your “office”. Your role will require travel to all the branches in the network on a regular basis – this is an “on the road” role. You will be permitted to work remotely one day a week.

Reports To:

Managing Director

Company:

TaskMaster Resources Ltd (“TaskMaster”) is a workforce solutions business with nearly three

decades of experience. We provide flexible, temporary and permanent recruitment across a

spectrum of sectors including Driving, Industrial, Public Sector, Utilities, FM, Catering, and more. Our

mission is to empower workforces and transform lives and ultimately become a top-ten provider of blue collar labour in the UK.

Role Overview:

The Operations Director will oversee the day-to-day business operations across all the branches in the network. The core mission is to manage the individual branch managers in order that they maximize fee income, foster a high-performance culture and are 100% compliant with the company operating manual. This role bridges the gap between high-level company strategy and localized branch execution. You will effectively “run the branches” and remove that responsibility from the MD (who is currently performing that role).

Key Responsibilities:

• Multi-Branch Performance & Leadership
  • Drive Regional Performance: Oversee Branch Managers to ensure all locations meet or exceed monthly, quarterly, and annual gross profit targets and billing KPIs.
  • Leadership & Mentorship: Provide strategic direction, coaching, and leadership to Branch Managers, helping them scale their local teams.
  • Talent Retention & Attraction: Work closely with internal HR to hire top-tier recruitment consultants, manage succession planning, remove under performing consultants and maintain healthy consultant retention rates.
  • Business development: Measure sales activity by the branch managers and provide BD training to ensure that the branches have a healthy pipeline of new customers (to replace attritioned customers). Work closely with the MD and Ops Director – Managed Service to identify and pitch for larger volume clients.

• Strategic Planning & Financial Control
  • P&L Ownership: Manage the operational budget and hold full P&L accountability for all branch locations.
  • Strategic Growth: Partner with the board to identify new market sectors, plan geographical expansions, and execute new branch openings
  • Resource Allocation: Optimize the distribution of corporate resources, CRM tools, job board budgets, and marketing spend across branches.

• Compliance, Risk, & Quality Assurance
  • Regulatory Adherence: Ensure all branches comply strictly with the company operations manual, including employment laws, data protection acts, HMRC requirements and the Fair Work Agency charter.
  • Contract Management: Oversee operational risk and approve terms of business for high-value client contracts and ensure compliance with Neutral Vendors/MSP requirements
  • Cash collection: accountable for customers paying on time, including ensuring invoices are raised on time (and in line with client requirements), client queries are responded to in a timely manner and assisting credit control in chasing non-payments.

Skills & Experience:

• Recruitment Industry Expertise: Proven track record of senior operational management specifically within a fast-paced recruitment agency environment.
• Multi-Site Management: Demonstrated experience successfully managing and scaling multiple physical branches or distinct regional teams.
• Commercial & Financial Acumen: Deep understanding of recruitment financials, including P&L management, margin structures (temp, perm, and contract), and financial modeling.
• Change Management: Experienced in driving cultural alignment, rolling out new technologies, and restructuring operational workflows.
• Stakeholder Communication: Exceptional ability to influence board-level executives while maintaining rapport with frontline billing managers and consultants.

Personal Attributes:

• Hard working and willing to travel extensively.
• Adaptable and resilient; able to thrive in a busy, multi-site recruitment business.
• Demonstrates consistent and repeatable behaviours
• Likeable and credible personality to help influence and improve others.

How to apply: please email Lucy Kuc: lkuc@tmrec.com