Commercial Broking Operations Manager

Responsible for the overall performance of the brand and delivery of profit against business plan.

• To agree an overall strategy with the senior team, and define products, route to market and manage operational teams in the delivery of that strategy.
• To be a leader and role model within the department, ensuring delivery of superior customer service and sales, demonstrate commitment and initiative to enhance the overall Customer Experience.
• To report on performance levels and business results through senior team and to board members when required.

• Responsible for the P&L of the business unit, whilst ensuring a compliant and customer focused approach
• Inspire, motivate, lead, coach and develop the team
• Ensuring the business unit is complying with company procedures, and regulatory guidelines
• Building strong relationships with colleagues across all sites
• Develop a customer focused culture and ensure that the business unit is delivering good customer outcomes at all times
• Engaging with the customers and using their feedback to implement necessary change
• Maintain strong relationships with product providers and internal customers
• Develop and grow routes to market, ensuring that the business can achieve growth targets
• Responsible for performance management process: 1:1's, personal development plans and performance reviews
• Ensure effective communication processes within the team and to the wider business
• Monitoring performance against targets and agreed KPI's and reporting results to the wider business
• Identify process, system and product enhancements through a cycle of continuous improvement

• At least 5 years' experience within the UK commercial insurance market
• Experience in managing a multimillion pound P&L
• Experience in managing External partnerships
• Experience of managing a team through a period of growth
• Excellent management and leadership skills
• A strong understanding of the financial services regulatory landscape
• Excellent communication with external partners and internal stakeholders
• Strong organisational and time management skills, with the ability to multi-task, prioritise and work to deadline, using own initiative.
• Able to demonstrate resilience and flexibility in a demanding and fast paced environment.
• Motivated, enthusiastic, flexible and personable, actively contributing to business strategy.