German Customer Services
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| Job Type | Full Time |
| Location | Huntingdon, Cambridgeshire |
| Area | East of England, All |
| Sector | Permanent |
| Salary | £19500 - £22000 per annum + bonus |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | maria_1536654677 |
- Description
Responsibilities:
Being able to deliver excellent customer service to our customers and enjoy dealing with people
Have exceptional knowledge of our products and services
The ability to use our CRM and order database to ensure all information is kept up to date (Training given)
Entering planner and other jobs onto the order database and ensuring the information is current throughout the production process
Tracking jobs throughout their progress
Checking proofs where necessary
Proof reading proofs where necessary
Being able to provide a concise quote for various products where necessary
The ability to use our online proof reading system Workfront ( training given)
Assisting the customers using Workfront with any questions they have
Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
Being able to communicate with customers by telephone, email and mail
Updating the customer user information on the database - daily
Ensuring dispatch information is up-to-date
Supporting the customer services manager, supervisor and fellow colleagues where needed
Other tasks as required from time to time
Hours of work: 8.00 until 16.00 (1/2 hour for lunch)
Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. (Permanent Vacancy)
