Customer Account Manager - Located in Huntingdon

Customer Account Manager - Located in Huntingdon

To maintain and develop relationships with over 200 planner customers. To ensure that all orders placed are processed and dealt with in a timely manner and delivered to school on time.

Responsibilities:

• Being able to deliver excellent customer service to our customers and enjoy dealing with people.
• Have exceptional knowledge of my clients products and services, in particular planners.
• The ability to my clients CRM and order database to ensure all information is kept up to date (Training given).
• Entering planner and other jobs onto the order database and ensuring the information is current throughout the production process.
• Tracking jobs throughout their progress.
• Checking proofs where necessary.
• Proof reading proofs where necessary.
• Being able to provide a concise quote for various products where necessary.
• The ability to use their online proof reading system Workfront (training given).
• Assisting the customers using Workfront with any questions they have.
• Have a problem solving attitude, being able to deal with all types of queries, complaints and problems.
• Being able to communicate with customers by telephone, email and mail.
• Updating the customer user information on the database - daily.
• Ensuring dispatch information is up-to-date.
• Supporting the customer services manager, supervisor and fellow colleagues where needed.
• Other tasks as required from time to time.

Hours of work: 8.00 until 16.00 (1/2 hour for lunch)

Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. (Permanent Vacancy)