Customer Service Co-ordinator

Customer Service Co-ordinator
West Yorkshire

We have a fantastic opportunity for an experienced Customers Services Co-ordinator to join our client on a permanent basis. A well-established family run manufacturing company they are specialists in their field and are looking to grow their team. As such they offer a friendly and positive work environment and a salary that is commensurate with your experience. This is a real but rare opportunity to join an organisation that is embarking on a period of growth which in turn allows for excellent long term career prospects.

Based in their Leeds branch you will be joining a small but effective team, reporting directly to the Customer Services Manager. Your overall responsibility will be to deal with internal and external customers daily requirements from initial order through to delivery.

A varied and fast paced role key duties will include:

Accepting and processing orders accurately and efficiently
Raising estimates for commercial approval
Outbound telesales calls
Dealing with any enquiries and complaints through to satisfactory resolution
Preparing monthly performance and account statistics for customer review meetings
Pro-actively manage new business feeding in to the continuous improvement process
Liaising with all departments throughout the process including design, production and despatch
Work within and assist in sustaining a positive, continuously improving customer focused culture
Maintain accurate records to allow the supply of management information when requested

With a proven track record within a manufacturing or similar environment you will have excellent communication skills and a passion for delivering a customer focused service. You will be required to work under pressure to meet deadlines whilst remaining calm and positive. With a proactive approach you will work well as a team but be capable of using your own initiative to regularly prioritise your workload.

If you feel you have the skills and experience required and would like to know more apply!

Taskmasters Resources LTD is acting as an Employment Agency in relation to this vacancy