Renewal Sales

Role

They will be proactively contacting customers ahead of their subscription renewal and ensure they are getting value from the system. They will be negotiating prices for contracts and will be targeted on achieving the optimal price and contract length as well as lowering the contract cancellation rates.

• To make 40 outbound calls per day with a minimum of 2 hours talk time.
• To study and UNDERSTAND the client's situation and account before picking up the phone.
• To ensure agreed contract uplift values and retention targets are exceeded
• To come up with reasonable offers to clients who are looking to leave to try and retain them. Any discount offered over 15% must be approved by Telesales Manager
• Seek first to understand the customers need and identify the right solution.
• To offer a resolution for all issues detailed on "launch sheet"
• Raise support tickets to our support team for any client issue that falls outside of "launch sheet" criteria

Essential skills:

General IT knowledge

1. Ability to show empathy with a client.
2. Knowledge of Microsoft Office package.
3. Strong verbal and written communication skills.
4. Ability to understand technical problems and explain them using non-technical language.
5. Customer service skills and experience.
6. Excellent telephone manner.
7. Ability to work under pressure and in a busy environment.
8. Strong organisational skills with the ability to prioritise own workload.

Desirable skills:

1. Experience of working in a role involving upsell/cross sell or retentions role
2. Experience within a Sales/Account Management and Customer focused environment.
3. • Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. (Permanent Vacancy)