IT Support on the Live Chat Team
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| Job Type | Full Time |
| Location | Peterborough, Cambridgeshire |
| Area | East of England, All |
| Sector | Permanent |
| Salary | £18000 - £20000 per annum |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | Maria_1543489017 |
- Description
- Behave in a manner that serves as an example of the positive values, attitudes and principles associated with the organization.
- Through your engagement with our customers ensure a high profile and positive relationship is fostered.
- To be logged in at your desk ready at your start time and after lunch.
- To complete 80 inbound chats per day (100+ during busy periods).
- Aim to achieve first time resolution on 90% of support requests.
- To quickly and efficiently assess customer issues or requirements, delivering the appropriate response or training where required.
- To gather required data/evidence of system bugs or failures, replicate then escalate to development as needed.
- To identify additional training needs and book these sessions as required
- To seek first to understand and identify the right solution first time every time.
- To offer a resolution for all issues.
- Use internal systems for contacting our IT department for support (SharePoint or our CRM system) and advise line manager of trends and patterns.
- To enter new fixes or resolutions for issues in 'Solutions' on SalesForce to share and extend shared knowledge base.
- Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. (Permanent Vacancy)
