IT Support Analyst - Peterborough
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Full Time |
| Location | Peterborough, Cambridgeshire |
| Area | East of England, All |
| Sector | Commercial |
| Salary | Negotiable |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | Ind3_1570018821 |
- Description
IT Support Analyst - Peterborough
A well-known Technology based company is looking to recruit a IT Support Analyst for their growing business within the city. Temp to Perm.
Job Description:
- Proactively keeping customers informed on incident or request status and progress.
- Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
- Adhering to incident management procedures
- Monitor, progress and resolve incidents whilst ensuring customer satisfaction.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Accurately log incidents and ensure all relevant date is captured whilst logging the incident.
- Provide a point of technical escalation and expertise.
- Keeping up to date with the current standard procedures.
Knowledge and experience.
- Good knowledge of IT platforms, equipment and applications.
- Proven Customer service skills.
- Educated to GSCE level or equivalent in Maths and English.
- MS Office (Desirable)
- Windows Operating Systems (Essential)
- Citrix (Desirable)
- Cisco Telephony Systems (Desirable)
- Hardware troubleshooting of both desktop and server hardware (Desirable)
- Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable).
Please call Preea or Mollie: 01733 347333.
