German Customer Account Manager - Huntingdon

German Customer Account Manager - Huntingdon

37.5 hours a week, 19.5k salary plus 10% bonus subject to hittng targets.

SPC Verlag Customer Services:

To maintain and develop relationships with over 200 planner customers. To ensure that all orders placed are processed and dealt with in a timely manner and delivered to school on time.

Responsibilities:

• Being able to deliver excellent customer service to our customers and enjoy dealing with people

• Have exceptional knowledge of our products and services, in particular planners

• The ability to use our CRM and order database to ensure all information is kept up to date (Training given)

• Entering planner and other jobs onto the order database and ensuring the information is current throughout the production process

• Tracking jobs throughout their progress

• Checking proofs where necessary

• Proof reading proofs where necessary

• Being able to provide a concise quote for various products where necessary

• The ability to use our online proof reading system Workfront ( training given)

• Assisting the customers using Workfront with any questions they have

• Have a problem solving attitude, being able to deal with all types of queries, complaints and problems

• Being able to communicate with customers by telephone, email and mail

• Updating the customer user information on the database - daily

• Ensuring dispatch information is up-to-date

• Supporting the customer services manager, supervisor and fellow colleagues where needed

• Other tasks as required from time to time

Hours of work: 8.00 until 16.00 (1/2 hour for lunch)