Domestic Services Manager

JOB PURPOSE

A fantastic opportunity has arisen for a Domestic Services Manager to help assist (primarily) in the effective management of the Soft Facilities Services (Domestic, Porters etc.) of the company. The Domestic Services Manager will maintain standards and quality at all times and encourage and develop staff to achieve their full potential. To ensure through effective monitoring arrangements that the Trust Healthcare Facilities are conducive to the delivery of high quality clinical services and patient experiences.

MAIN DUTIES & RESPONSIBILITIES

• To assist in the management of Catering and other Soft FM Services across the Trust ensuring that agreed performance standards are met.
• To assist in the management of the Soft FM Services at satellite sites, ensuring that agreed performance standards are met.
• Arrange training/development and Induction Programme for all Soft FM staff and assist in sessions as required.
• Assist in the undertaking of PLACE inspections and the implementation of any resulting actions.
• Ensure budgetary and financial controls are adhered to and the Trust Financial Procedures are followed.
• To demonstrate good leadership skills with these principles being applied at all levels of staff within the Soft FM Services.
• To manage all office systems to provide an efficient service and the smooth running of the department.
• To ensure clear objectives and targets for catering and other soft FM staff that give them guidance and motivation, identifying training needs and arranging that these are met.
• Monitoring of all policies, procedures and quality aspects of the Soft FM Service provision.
• Ensure that income generation schemes will be actively supported and implemented. To continually seek ways of making better use of existing resources.
• Close liaison with all users of Soft FM Services on all aspects of service provision.
• Ensure the efficient use of staff and resources.
• Maintain and monitor cleaning schedules to a high standard.
• Deputise for the Head of Facilities where appropriate.
• To assist in the recruitment of staff within the Soft FM Services to ensure that adequate staffing levels are maintained.
• To ensure that staff have access to appropriate equipment and materials and that equipment is adequately maintained.
• To ensure codes of conduct are observed by staff in accordance with the Trust Personnel Policies.
• To ensure sickness absence levels are monitored and to take any necessary action under Trust's procedures.
• To ensure that effective systems to monitor the quality of Soft FM Service delivery are implemented and properly maintained.
• To monitor the quality and effectiveness of services provided by external contractors and suppliers and to take action, within the provisions of the contract, to remedy and loss of quality. To check accounts tendered by external contractors and suppliers and authorise appropriate payment.

To ensure systems are put in place to ensure the services are provided in accordance with statutory obligations, NHS mandatory standards and Trust policies and procedures including systems to assess and monitor compliance with Health and Safety at work legislation.

• To ensure that risk management procedures are implemented in respect of the services in accordance with the Trust's and the Facilities Directorate's Risk Management Polices.
• To investigate incidents reported to the Directorate and provide reports to the Head of Facilities.
• To investigate and provide reports on complaints to the department in line with the Trust's Complaints Procedure.
• To develop and maintain income generation initiatives.
• To develop and promote and professional image of Soft FM Services.
• Responsible for the allocation and prioritising of duties for the Team.
• Responsible for continually reviewing and implementing the training and development needs of the Team and staff appraisals.
• Responsible for ensuring all staff attend mandatory training.
• Responsible for ensuring local induction is in place for all staff.
• Attend departmental or divisional meetings which are relevant to the role.
• To keep up to date with relevant legislation, guidance, strategies, best practice and funding opportunities and advise the Trust accordingly.
• To maintain a good understanding of available new technologies and techniques relevant to the service.
• To be responsible for environment standards management (incorporating prevention and control of infection).
• Undertake any other duties that may be reasonably requested of the post holder subject to the appropriate level of competency and training.

THIS IS A CONTRACT OPPORTUNITY (6-12 MONTHS), WITH THE VIEW OF EXTENSON & POSSIBLY THE ROLE BECOMING PERMANENT. HOURS OF WORK ARE 37.5 HOURS EACH WEEK (08:30AM-4:30PM MONDAY-FRIDAY).