Reservations Agent German

WORRIED ABOUT THE IMPACT OR BREXIT, WHY NOT CONSIDER A RELOCATION TO DUBLIN

Our Client is seeking to employ an enthusiastic & ambitious Contact Centre Agent - German Market to join our super successful

Reservations / Customer service Team in Dublin.

Do you want to build an exciting, rewarding career with us - help us make a difference for millions of people every day?

Consider joining our client, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

If you enjoy interacting with customers in a variety of situations, from handling the simplest transaction to figuring out the complex, multi-faceted scenarios, this role is for you. You are able to effectively guide each customer to the right solution in a timely and efficient manner…call after call, day after day. You enjoy multi-tasking and learning something new daily, all while still being able to perform routine and repetitive tasks. You maintain positivity while in calm, structured or high-pressured situations. You proudly serve as the empowered customer advocate as you balance and meet the needs of this changing business. You are your best, on purpose, every time!!!

The most important part of the job is that you'll be building genuine connections with your customers and be passionate about it. What you bring to the table is some experience and education, commitment to customer service and a strong work ethic.

Our massive European Service Centre office based in Swords, Dublin offers a bright, modern and friendly working atmosphere. We employ approximately 900 people with over 29 different nationalities.

The role: Taking the wheel

As a Contact Centre Agent - German Market you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of our clients products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers

• Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.
• Sell our clients products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes.
• Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.
• Track all reservations on-request and provide the customer with a timely and efficient response.

Your benefits: Fuelling your journey

• Relocation package and assistance from our cool relocation team
• Free on-site Doctor, Nurse and Physiotherapy services
• Pension scheme
• Discount on private health Insurance
• On-site Gym
• Subsidised staff restaurant
• Sports and Social Club
• Training and development programmes
• Incentives
• Staff Car Rental and Sales discount
• Free Parking

Your skills: What you'll need for a great journey

• Previous experience in a sales, customer service or contact centre environment
• Fluency in German and good level of English essential
• Strong Sales Skills, persuasive, "selling" (rather than "telling")
• Excellent problem solving skills and ability to prioritise
• Ability to work in a Fast-paced environment
• Socially-focused; with "how can I help you?" attitude
• Good Team Player with ability to build and maintain relationships
• Leaving Certificate or equivalent education standard required

Hertz Global has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.