Customer Service vacancy Start 20 Jan Location St Ives
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| Job Type | Full Time |
| Location | March, Cambridgeshire |
| Area | East of England, All |
| Sector | Permanent |
| Salary | Up to £16250 per annum + salary increases after prorobation |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | maria_1577192126 |
- Description
- Effectively manage customers enquires and queries through a variety of communication channels.
- Maximise retention targets through the provision of effective and efficient communication and negotiation skills.
- Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements.
- Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met.
- Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision.
- Use all relevant information to maximise opportunities to cross sell and up sell insurance products.
- Operate within own area of accountability, proactively escalating issues and seeking guidance.
- Understand business issues and recommend solutions to improve
- Commit to own personal development
