Customer Service
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| Job Type | Full Time |
| Location | Haywards Heath, West Sussex |
| Area | South East England, All |
| Sector | Permanent |
| Salary | Up to £17000 per annum |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | maria_1579776776 |
- Description
The key purpose of this role is to deal with allocated Accidental Damage claims in a cost effective and efficient way as per policy terms, conditions and claims processes.
- Process New Repair & Total Loss Claims in accordance with claims philosophy
- Work within the parameters of the agreed business plan for Claims Operations
- Provide support to the Team Leader by ensuring delivery of own performance against agreed objectives, KPI's and SLA's
- Work within agreed processes in order to deliver the business plan in line with the Claims Operations policy
- Liaise with suppliers to ensure delivery of customer service
- To match unreferenced post to relevant claims, Adhere to FSA, TCF and Data Protection Regulations
- Additional administration duties as required
- To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- To ensure that DPA, FCA & TCF and other regulatory requirements are met.
Essential Skills:
- Experience working in a customer service position
- Excellent customer service and communications skills
- Strong literacy and numeracy skills
- Demonstrate a calm and professional attitude at all times
- Ability to listen, identify and resolve customer issues
Desirable Skills:
- 6-12 months experience working as a Motor Claims Handler
- Willingness to develop self and new skills
- Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. (Permanent Vacancy)
