Helpdesk Operator
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| Job Type | Full Time |
| Location | Wakefield, West Yorkshire |
| Area | Yorkshire and the Humber, All |
| Sector | NHS |
| Salary | Up to £9.05 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | LinkTNNHS_1580311870 |
- Description
A fantastic opportunity has presented itself to join a customer focussed Helpdesk Team whom help deliver a first class service. You will be part of the Operational Portering Team and will provide a help desk service for wards and departments to access Facilities services. The operator will communicate work via radios effectively and efficiently to Facilities teams using the IT based Task Management System to record all work and monitor work flow. The operator will be courteous and polite to all service users at all times.
Key Responsibilities
- To receive incoming calls from service users requesting Facilities services
- Accurately record the user requests onto the Task Management Data Base and manage the system to reflect tasks when they have been assigned/ completed.
- Manage and prioritise tasks in a timely manner with regard to the urgency of request indicated by the caller.
- Assign tasks via the radio communication system with regard to the adjacencies of Wards and Departments for the purpose of efficiency
- Report to the Supervisor on the status of the work flow, highlighting in a timely manner when the systems are becoming busy.
- When required the Operator will work within the portering team.
This is a Monday to Friday role, but there will be occasions where weekend work might be a requirement.
If you have a passion for customer service then this role could be for you.
DUE TO THE LARGE VOLUME OF APPLICATIONS WE RECEIVE, IT IS ONLY POSSIBLE TO RESPOND TO SHORTLISTED APPLICANTS. IF YOU HAVE NOT BEEN CONTACTED WITHIN 5 WORKING DAYS OF YOUR APPLICATION THEN ON THIS OCCASION YOUR APPLICATION HAS NOT BEEN SUCCESSFUL.
Taskmaster Resources is operating as a recruitment business for this role.
