Service Desk Operative
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| Job Type | Full Time |
| Location | Peterborough, Cambridgeshire |
| Area | East of England, All |
| Sector | Industrial |
| Salary | Up to £10 per hour |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | DF25022020_1582637608 |
- Description
Service Desk Operative
A well-known technology based company is currently looking to recruit a Service Desk Operative that can provide hands on support remotely to their clients.
Suitable candidates must have the ability to:
- Report incidents and requests, documenting and tracking them
- Answer inbound calls
- Process requests when necessary
- Have the ability to provide excellent quality customer service
Job Role:
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Adhering to Incident management procedures.
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
- Resolve >60% of incidents logged as a First Time Fix
- Keeping up to date with the current standard procedures.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Escalate potential service issues initially with Team Leader/Service Desk Manager /Service Delivery Manager
- Experience in Mailbox and Admin with Windows Troubleshooting background ideal
Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
