Spanish Speaking IT Support Analyst

Spanish IT Support Analyst - Peterborough

A well-known Technology based company is looking to recruit a IT Support Analyst for their growing business within the city. Temp to Perm.

Job Description:

• Proactively keeping customers informed on incident or request status and progress.
• Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
• Adhering to incident management procedures
• Monitor, progress and resolve incidents whilst ensuring customer satisfaction.
• Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
• Accurately log incidents and ensure all relevant date is captured whilst logging the incident.
• Provide a point of technical escalation and expertise.
• Keeping up to date with the current standard procedures.

Knowledge and experience.

• Good knowledge of IT platforms, equipment and applications.
• Proven Customer service skills.
• Educated to GSCE level or equivalent in Maths and English.
• MS Office (Desirable)
• Windows Operating Systems (Essential)
• Citrix (Desirable)
• Cisco Telephony Systems (Desirable)
• Hardware troubleshooting of both desktop and server hardware (Desirable)
• Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable).

Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)