Events Co-ordinator - Located in Peterborough

Events Co-ordinator - Located in Peterborough

The Role

My clients team supports thousands of "ready to be "millionaires. They provide the education, networking opportunities, motivation and passion for our customers to become financially free

Their team work enthusiastically to ensure their customers get the ultimate customer experience. They are passionate about the company and they rise to any challenge. With a huge client base, my clients mission is to take the company name from a force to be reckoned with in the UK, to a globally recognised brand.

The franchises are national industry leading network events, which offer exclusive monthly networking opportunities for individuals who are interested in property investment and keeping in contact with others who are like-minded.

The role of the Events Co-ordinator is to assist with organisation and administration, ensuring seamless communication and excellent customer service to franchise hosts, directors and employees.

Tasks

Directors and Manager

Support the Manager with the coordination of company open days and liaise with the events team to ensure everything is facilitated and ready. Produce agendas, minutes for meetings and forward to relevant people and respond to incoming telephone calls and email correspondence.

Speakers

Check that speaker schedule and all information for each franchise is accurate. Send speakers information on customers (isoft) who have purchased and know the revenue splits and process.

Ensure speakers have submitted photo, slides and contract and collate this data. Inform the manager on speaker updates or escalate any issues. Support the manager book and fill speaker slots for up and coming company events.

Hosts/Franchisee

Check that hosts have signed and returned contracts and record information accurately. Print and distribute manuals to new hosts and explain procedures that they need to endear to. Supply all materials and product to hosts, and update new stock levels. Provide hosts with event information summary, prior to event. Reconcile summary, isoft and izettle. Chase outstanding cash and forward to finance. Process all orders on isoft, including any cash sales, making sure all bookings are linked to host. Chase direct debit forms and outstanding management fees. Make sure all hosts are set up as affiliates and linked accordingly. Help resolve all queries in a timely manner

General

Keep the drop box accounts fully up to date with all latest company business information. Attend relevant training courses. Understand and implement new skills. Maintain a professional and co-operative relationship with team members. Maintain and improve systems document.

Marketing

Support the Marketing Assistant with scheduled monthly email sends to increase attendance.

Minimum standard of performance

To maintain all records on infusionsoft and ALWAYS set a next action.

Resolve client queries quickly and efficiently.

Actively learn and self-improve.

Effectively liaise with finance marketing and events dept.

To meet all deadlines unless expressly discussed 48 hours in advance.

Key Result Areas

1. Provide all departments, Hosts and Speakers with accurate information about all events.
2. Ensure all company Hosts spreadsheets are processed accurately and quickly.
3. Responsible for clear & effective communications between Hosts, Speakers and Management.
4. Responsible for supporting the growth of the company.
5. Promote the brand through exceptional customer service.

Results Focused: As a Co-ordinator who pays close attention to detail, who forward plans and thrives on meeting deadlines, you will ensure the key company tasks are carried out efficiently and effectively for the team.

Professional: You will deliver operational excellence in everything you do. Your professionalism in dealing with customers and ensuring the team is informed and updated is your focal point.

Resourceful: With your confident, outgoing nature, you have the enthusiasm to go above and beyond. As a quick learner, you just get stuck into the job; thinking laterally about our customer experience and making their journey unique and exciting.

Passionate: With the ambition to thrive and succeed you will bring enthusiasm and motivation to the job, your team and ultimately the customer.

Loyalty: You are progressive, innovative and personal in your work. Being a team player, you demonstrate loyalty to the team and the company.

Ambitious: You naturally challenge ideas, have a positive and proactive demeanour and produce results in a timely manner.

Continual Development: You are continually learning and improving. Its second nature for you to maintain up to date knowledge and to share knowledge and experience with others and you are proud of being the very best.