IT First Line / Customer Service
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| Job Type | Full Time |
| Location | Peterborough, Cambridgeshire |
| Area | East of England, All |
| Sector | Permanent |
| Salary | £18000 - £20000 per annum |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | maria_1528113575 |
- Description
Customer Care Consultants provide first line support for communication and payment systems. They are responsible for providing technical and training assistance (where requested) directly and are responsible for identifying issues through investigation and working closely with the IT/Development Team to find a resolution. This is an exciting and varied position that suits the outgoing and those who thrive on customer contact.
Essential skills:
General IT knowledge sufficient to be able to identify the difference between system and application issues.
- Knowledge of Microsoft Office package.
- Strong verbal and written communication skills.
- Ability to understand technical problems and explain them using non-technical language.
- Customer service skills and experience.
- Excellent telephone manner.
- Ability to work under pressure and in a busy environment.
- Strong organisational skills with the ability to prioritise own workload.
Desirable skills:
- Experience of working in a busy call centre environment.
- Experience within a customer services environment.
- Degree or HNC/HND qualification.
Hours are 0830- 1630 Mon - Friday
- Taskmaster Resources LTD is acting as an Employment Agency in relation to this vacancy. (Permanent Vacancy)
