Service Advisor
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| Job Type | Full Time |
| Location | Peterborough, Cambridgeshire |
| Area | East of England, All |
| Sector | Permanent |
| Salary | £19000 - £21000 per annum |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | maria_1529931531 |
- Description
Job Description
We are looking to recruit a Service Advisor to join our busy and expanding team at our dealerships in Peterborough, Cambridgeshire.
As a Service Advisor, you will help us to deliver industry-leading standards of customer care and satisfaction and you will work with your colleagues and managers to help achieve targets and to drive the business forward.
You will provide estimates, book and schedule-in service and repair work and accurately invoice for work carried out. Keeping your customers informed and up-to-date at every stage, you'll advise of completion times, any delays and quickly respond to any questions or queries. You will prioritise effectively to ensure that customers whose vehicles may need extra work are contacted in a timely manner, and advised on a recommend a course of action, maximising service department profitability.
A highly competitive salary is offered for this role, along with additional benefits, including:
- 22 days paid holiday per year, plus all bank holidays.
- Employer pension contributions.
- Staff discount for yourself and your family on brand new cars.
- Additional discounts on a range of other products and services, from holidays to high-street shopping.
- Training as required.
Working Hours: Monday to Friday 8am to 6pm and every other Saturday 8am to 1pm.
Person Specification
Work experience:
- A minimum of 1 years' experience in the role as an automotive service advisor is required.
Knowledge:
- Knowledge of Kerridge/CDK Autoline, or similar systems, is essential
Skills:
- Excellent communication skills are essential.
- Computer literacy is essential.
- Numeracy and literacy skills are essential.
Attitude and ability:
- A strong belief in providing excellent customer service is essential.
- The ability to work as part of a team is essential.
- Flexibility is essential.
- Excellent organisational skills are essential.
- A smart and well-presented appearance is essential.
Job Type: Full-time
Experience:
- Automotive service advisor: 1 year
Licence:
- Driving License
