At a Glance

- Exclusive provider of non-clinical temporary staff to Leeds Teaching Hospitals NHS Trust
- Successfully introduced 2,000+ contingent workers into the trust
- £1M+ annual labour cost savings achieved
- 99.6% fill rates maintained

The Challenge

Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest and busiest acute hospital trusts in the UK and the largest teaching hospital in Europe. Ensuring a stable and high-quality temporary workforce was critical to the Trust’s operations.

TaskMaster secured an exclusive contract to supply LTHT with non-clinical temporary staff. The contract has been successfully renewed multiple times despite intense competition. TaskMaster’s cost-efficient, flexible and professional workforce solutions have reinforced its long-term partnership with the Trust.

As the relationship developed, TaskMaster was asked to support various workforce projects, including a major process review to introduce new technologies while maintaining service quality across admin, clerical and ancillary roles, particularly within bands 1-4.

This ambitious programme presented a distinct element of risk, particularly regarding the potential challenges of implementation. To mitigate these risks, TaskMaster established a contingent worker solution during the rollout of the programme, ensuring that staffing remained stable while changes were introduced.

Our Approach

To address the Trust’s recruitment challenges comprehensively, TaskMaster adopted the following approach:

- Sourced a range of competent, employment-ready admin and ancillary staff.
- Provided temporary workers available for long-term assignments to meet the Trust’s needs.
- Engaged workers under a TaskMaster employment contract, reducing liability for the Trust while offering greater flexibility.
- Conducted all pre-employment checks, including Disclosure and Barring Service (DBS) and occupational health assessments, before placement.
- Led pre-employment inductions to ensure candidates were well-prepared for their roles.
- Managed holidays, sickness, punctuality, and performance of temporary workers.
- Introduced a regulated booking process to improve workforce planning and expenditure control

The Results

- 2,000+ contingent workers successfully placed.
- 99.6% fill rates maintained across the Trust.
- £1M+ in annual labour cost savings delivered.
- No requirement for second-tier suppliers, ensuring a streamlined workforce solution.
- High staff retention rates across contingent placements.
- £100K+ in occupational health cost savings by partnering with LTHT’s Occupational Health department for all medical screenings, removing the need for external providers.

What The Client Said

“The Taskmaster team has developed a sound understanding of our business and mode of operation. In doing so they have satisfied the needs of our large trust. Because of their progressive working practice, Taskmaster are now recognised as an extension to our recruitment process. At this time, I can envisage no reason as to why this should not be maintained well into the future.

I am extremely satisfied with the service, response times, fill rates and follow-ups provided by the Taskmaster management team and their consultants. The calibre of temporary staff supplied has remained consistently high throughout the duration of the contracts and the retention rate is exemplary. In conclusion, I would without hesitation recommend Taskmaster to any business seeking an effective temporary staffing solution.”

Chris Slater
Head of Supplies
Leeds Teaching Hospitals NHS Trust