Case Studies

The Challenge

We were approached at the end of Jun 2023 by South East Water to find a logistical solution which would enable them to have the capability to deploy their 2 x Class 2 Tankers 24 hours a day 365 days a year in the most cost effective way.

 The Action Plan

Although this was a brand new client, the challenges posed were anything but. We were very quickly able to put together an action plan as follows:

• Present an existing model already in use with an existing client in the form of a 12-week 4 on 2 off 2-shift rota for 6 drivers on a standby retainer basis.
• Put together clear costings detailing exactly how we arrived at our final pricing structure.
• Draft up specialised recruitment ads.
• Screen and recruit suitable candidates
• TM Utilities Senior Managers arranged client visits to ensure complete satisfaction.

The Result

On being given the go ahead from South East Water things moved swiftly. We had an excellent response to our adverts and were able to select the drivers not only most qualified to do the role but who were happy with the nature of the role which does include a lot of down-time.

Within 2 weeks we had 6 recruits who were able to start in stages subject to notice periods at current employment. The first 3 started on the 17th July just 3 weeks from the initial call. The remainder of the team were able to start 2 weeks later.

To ensure all went smoothly we deployed one of our existing highly experienced Class 1ASV Tanker Drivers to be present for induction and to ensure all our new recruits knew exactly what would be expected prior to starting the job.

Within 6-weeks of the initial call we had a fully operational team working.

What the Client Said

“We were looking for a fresh way to ensure we had cover for our tankers 24 hours a day 365 days a year and having researched extensively the various supplier options available we approached TM Utilities to find a logistical solution to this. They were able to offer us a tried and tested model which they had been successfully using with another utilities client which involved recruiting specially trained drivers working on a 12-week rota on standbys and shifts. We were happy with the rates provided and the clarity in how the costings were put together. TM Utilities recruited a team of 6 drivers and initially deployed one of their highly trained ASV Fillers to coach our new team members until they were fully up to speed with what was required. This system has been fully operational since mid July and we are very happy with the results to date”.

Parris Durrant, Alternative Water Manager Operational Projects

(South East Water)