Direct Dispatch Administrator
| Job Type | Full Time |
| Location | Deeping St James |
| Area | East of England, All |
| Sector | Commercial |
| Salary | £13.47 |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | bb1809v4 |
- Description
Direct Dispatch Administrator
This role sits within our clients Commercial team responsible for managing the day-to-day order processing and customer service of our direct dispatch customers.
The DD Administrator will have excellent systems and organisational skills, work effectively in a team environment and have strong problem-solving abilities.
Hours: Monday to Friday 8.30am to 4.30pm
Pay rate: £13.47ph
Responsibilities include:
- Process and manage customer orders/data requirements through internal business systems and customer portals.
- Liaising with internal departments to ensure the smooth progress of customer orders.
- Preparing the operations team for daily dispatch printing labels and dispatch paperwork.
- Monitoring systems to ensure daily orders have been picked are available to collect when relevant carrier arrive.
- Respond quickly and effectively to customer enquiries through multiple shared inboxes.
- Handle incoming calls from internal and external customers.
- Run daily stock reports for individual customers.
- Support with the listing of new products, supplying customers with product information via their portals and forms.
- Summarise Customer Complaint report weekly.
- Run Outstanding Order report weekly.
- Monitor Carrier Invoicing.
- Monitor internal KPI’s and report monthly performance.
Key Skills/Attributes
- Experience in sales order administration and customer service.
- Proficient IT skills including MS Word, Excel, Outlook
- Analytical, numerically astute.
- Confident and professional listening, verbal and written communication skills.
- Excellent organisation skills, handling multiple tasks with a sense of pace and urgency.
- Must be able to work effectively in a team environment, remaining calm under pressure.
- Effective time management and problem-solving skills.
- Professional & self-driven work ethic.
To apply: call: 01733 347333 or send your CV to: peterborough@tmrec.com
Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
